Thursday, June 9, 2011

Open Letter

Dear Pottery Barn,

Who's in charge of your supply chain? Do they know what they're doing?  Why are they keeping you so lean?

I don't like it when I see something sensational in your catalog like the recylced mojito glasses or the vintage glass buoys but when I go to your website it's listed as "no longer available."  Why put items in your catalog if you don't have enough stock for your customers?  (Oh, how I miss the never-ending inventories that existed before the great recession.)  

You, clearly, need a new system of predicting what's going to be in demand, because it seems like the stuff I want is "no longer available."



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